Terms of Service

Homestone provides residential and commercial cleaning services in the Los Angeles area, including Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Post-Construction Cleaning, specialty packages, and commercial cleaning. The scope of each service is described on our website and confirmed with you before your appointment.

Prices shown on our website and in our price calculator are estimates. Your final price is confirmed by Homestone after we review your request, and in some cases after a walkthrough. If the condition or size of the property differs significantly from what was described, we will discuss any price adjustment with you before continuing the work. Submitting a request does not create a binding appointment until we confirm it with you.

We do not collect payment through our website. Payment details are collected after your booking is confirmed. By providing a payment method, you authorize Homestone to charge it for completed services and any applicable fees described in these Terms.

We ask for at least 3 days' notice to cancel or reschedule an appointment. Cancellations or rescheduling with less than 3 days' notice, or appointments where our team cannot access the property at the scheduled time, are subject to a fee of 35% of the total service amount.

You are responsible for providing access at the scheduled time, whether by being present, providing a key, or providing a lockbox or smart lock code. Please let us know about alarm systems, gate codes, parking instructions, and any areas that are off-limits. We keep access information confidential and use it only to perform your service.

For residential services, you provide cleaning supplies and equipment unless we agree otherwise in writing. For commercial services, Homestone provides supplies and equipment unless we agree otherwise.

Please tell us about any pets in the home. For the safety of your pets and our team, we may ask that pets be secured in a separate area during the cleaning. We are not responsible for pets that leave the property through doors opened as part of normal cleaning.

Please secure cash, jewelry, and valuables, and let us know about any fragile, antique, or high-value items or surfaces that need special care. We may decline to clean or move items that are unstable, very heavy, or that we believe could be damaged by cleaning.

Our team may decline or stop work in conditions they reasonably believe are unsafe, including biohazards, bodily fluids, mold, pest infestations, hazardous materials, or tasks requiring work at unsafe heights. If a cleaning must be stopped for these reasons, we will contact you to discuss next steps.

If you are not satisfied with any part of your cleaning, contact us within 24 hours of your appointment. We will return within 48 hours to re-clean the areas in question at no additional charge. Re-cleaning is the remedy provided under this guarantee; it does not include refunds.

Homestone is insured. If you believe something was damaged during your service, notify us within 48 hours of your appointment with a description and photos. We will review each claim in good faith and, where we are responsible, repair or replace the item or reimburse you up to its actual value. We are not responsible for damage caused by pre-existing conditions, normal wear, improperly installed or secured items, or items we were not informed required special care.

By providing your phone number and email address and checking the consent box, you agree that Homestone may contact you by phone, text message, and email about your request, bookings, and service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.

Photos, descriptions, and other details you submit are used to prepare your estimate and perform your service. Please do not upload photos that show people or sensitive personal documents. You confirm that you have the right to share the information and photos you submit.

To the fullest extent permitted by law, Homestone's total liability for any claim related to our services is limited to the amount you paid for the specific service that gave rise to the claim, except for property damage covered under Section 11. We are not liable for indirect, incidental, or consequential damages.

These Terms are governed by the laws of the State of California. If a dispute arises, please contact us first so we can try to resolve it. Any dispute that cannot be resolved informally will be brought in the courts of Los Angeles County, California, including small claims court where eligible.

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Changes do not apply to services already completed.