FAQ

Questions, answered.

Everything you need to know about working with Homestone. Don't see what you're looking for? We're happy to help.

We primarily serve the Los Angeles area, along with commercial properties throughout the greater LA region.

Yes. Every cleaner completes a background check before being assigned to any client.

For residential service, yes. The homeowner provides cleaning supplies and equipment. For commercial accounts, Homestone provides all supplies and equipment.

We use premium, non-toxic cleaning products, especially for our residential clients, so your home is left clean without harsh chemical residue.

A Standard Clean covers all main living areas, bathrooms, kitchen, and surfaces on a recurring basis. A Deep Clean is a top-to-bottom service that also includes baseboards, appliances, vents, and detailed grout work.

Submit a request through our website with your details and preferred service. We'll follow up directly to confirm your booking and schedule your cleaning.

We schedule a confirmed appointment time with you directly when we confirm your booking, so you know exactly when to expect us.

For recurring clients, yes. We keep the same cleaner or crew assigned to your home whenever possible.

Yes. Weekly service is 20% off, bi-weekly is 15% off, and monthly is 10% off the standard rate.

Yes. We work with property managers on recurring building, office, and retail cleaning contracts.

We require 3 days' notice. Cancellations or no-shows with less than 3 days' notice are subject to a 35% fee of the total service amount.

We'll return within 48 hours to fix any issue at no extra charge.

We don't process payment on the website. Once you submit your request, we'll confirm your booking details and payment directly with you before your scheduled service.

Still have a question?

Request a Cleaning